Pivot Creative

Privacy Policy

Last updated: July 22, 2026

Pivot Creative Management LLC, doing business as Pivot Creative (“Pivot Creative,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, schedule a meeting, communicate with us, or otherwise interact with our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Telephone number
  • Company or organization name
  • Job title or professional role
  • Company or organization website
  • Business, marketing, sales, or organizational goals
  • Project needs, challenges, timelines, and budget information
  • Appointment and scheduling information
  • Information submitted through forms, surveys, or discovery questionnaires
  • Files, documents, messages, and other information you send to us
  • Communication preferences
  • Records of emails, calls, meetings, and other communications

We may also automatically collect certain information when you use our website, including:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Referring pages
  • Pages viewed and links clicked
  • Dates and times of visits
  • Approximate geographic location
  • Cookie identifiers
  • Website usage and interaction data

2. How We Collect Information

We may collect information through:

  • Website contact and lead forms
  • Landing pages
  • Appointment calendars
  • Email communications
  • Telephone conversations
  • Text messages
  • Discovery calls and meetings
  • Customer relationship management systems
  • Analytics and advertising technologies
  • Social media platforms
  • Referrals and strategic partners
  • Publicly available business sources
  • Service providers that support our operations

3. How We Use Information

We may use information to:

  • Respond to inquiries
  • Schedule and conduct discovery conversations
  • Evaluate potential client needs
  • Prepare proposals, recommendations, or scopes of work
  • Provide consulting, strategy, marketing, branding, creative, technology, or related services
  • Manage client and prospect relationships
  • Create and maintain contact and opportunity records
  • Send requested information
  • Send inquiry confirmations and follow-up communications
  • Provide appointment reminders
  • Communicate about services, resources, events, or updates
  • Personalize website and communication experiences
  • Operate, maintain, and improve our website
  • Analyze website traffic and marketing performance
  • Measure advertising and campaign effectiveness
  • Protect against fraud, abuse, security threats, and unlawful activity
  • Maintain business records
  • Comply with legal, tax, regulatory, and contractual requirements
  • Enforce our agreements and policies

4. Email Communications

When you submit an inquiry or otherwise communicate with Pivot Creative, we may send transactional or relationship-based emails concerning your inquiry, appointment, project, account, or requested information.

Where permitted by law, we may also send marketing emails about Pivot Creative services, resources, content, events, or other business updates.

Marketing emails will include a method to unsubscribe. Unsubscribing from marketing emails may not prevent us from sending non-marketing communications concerning an active inquiry, appointment, agreement, transaction, or client relationship.

5. Text Messages and Mobile Information

Where you provide express consent, Pivot Creative may send text messages concerning inquiries, appointments, reminders, follow-ups, services, or marketing communications.

Message frequency may vary. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing goods or services. You may reply STOP to unsubscribe or HELP for assistance.

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be disclosed to service providers and subcontractors that support the messaging program, including telecommunications, customer-service, scheduling, and customer relationship management providers.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:

  • Operate website functionality
  • Remember preferences
  • Understand website usage
  • Measure traffic and conversions
  • Improve website performance
  • Support analytics
  • Evaluate marketing campaigns
  • Deliver or measure advertising where permitted

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where legally required, we will provide appropriate cookie notices or consent choices.

7. Analytics and Advertising

We may use analytics and advertising providers to understand website activity, measure campaign performance, and improve our marketing.

These providers may receive information such as IP addresses, device identifiers, cookie data, page activity, referral information, and conversion events. Their collection and use of information may also be governed by their own privacy policies.

Where applicable, you may have the right to opt out of certain targeted advertising or advertising-related data processing.

8. How We Disclose Information

Service Providers

We may use service providers that assist with:

  • Website hosting
  • Customer relationship management
  • Email delivery
  • Text messaging
  • Appointment scheduling
  • Analytics and advertising measurement
  • File storage
  • Video conferencing
  • Payment processing
  • Accounting
  • IT support
  • Cybersecurity
  • Professional consulting

These providers may access information only as reasonably necessary to perform services for Pivot Creative and subject to applicable contractual or legal obligations.

Professional Advisers

We may disclose information to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Legal and Safety Purposes

We may disclose information when we reasonably believe it is necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful government requests
  • Protect our legal rights
  • Enforce agreements or policies
  • Prevent fraud, abuse, or security threats
  • Protect the safety of Pivot Creative, our clients, website users, or others

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. Any recipient will remain subject to applicable legal obligations concerning the information.

With Your Direction

We may disclose information when you request, authorize, or direct us to do so.

9. Sale of Personal Information

Pivot Creative does not sell personal information for monetary consideration.

We do not provide contact or lead information to unrelated businesses for their independent marketing purposes.

Some privacy laws may define certain advertising or analytics disclosures as “sharing,” “targeted advertising,” or a “sale” even when no money is exchanged. Where applicable, consumers may request to opt out of those activities.

10. Payment Information

When payments are accepted online, payment information may be processed by third-party payment processors.

Pivot Creative may receive limited transaction information, such as payment status, amount, date, and billing contact information. We generally do not receive or store complete payment-card numbers processed directly by a payment provider.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy
  • Respond to inquiries
  • Maintain business and client records
  • Provide services
  • Comply with legal, tax, accounting, and regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Protect legitimate business interests

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.

12. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, database, transmission method, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Access personal information we maintain about you
  • Correct inaccurate information
  • Request deletion
  • Obtain a portable copy of certain information
  • Opt out of marketing communications
  • Opt out of certain targeted advertising
  • Opt out of certain sales or sharing of personal information
  • Restrict or object to certain processing
  • Withdraw consent where processing depends on consent
  • Appeal a decision concerning a privacy request

These rights may be subject to exceptions and verification requirements.

To submit a privacy request, email [email protected] with the subject line Privacy Request.

Please describe your request and provide enough information for us to reasonably verify your identity and locate the relevant records.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Third-Party Websites and Services

Our website may link to third-party websites, applications, social media platforms, embedded content, or other services.

Pivot Creative does not control and is not responsible for the privacy, security, availability, or content practices of third parties. Review the privacy policies of any third-party services you use.

15. Children’s Privacy

Our website and services are intended for business users and individuals who are at least 18 years old.

We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

16. International Visitors

Pivot Creative is based in the United States.

If you access our website or provide information from another country, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Those locations may have data-protection laws that differ from the laws in your jurisdiction.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal obligations.

The updated policy will be posted with a revised “Last Updated” date. Material changes may also be communicated through other reasonable means where required.

18. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

Pivot Creative
Pivot Creative Management LLC
500 N Commercial Street, Suite 502A
Manchester, New Hampshire 03101
United States

Email: [email protected]
Phone: +1 603-540-8822

This policy provides general information about Pivot Creative’s privacy practices and is not a substitute for legal advice.